{ "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json", "basics": { "name": "Will Schmierer III", "label": "Forward Deployed Engineer · AI Agents & Developer Tools", "image": "https://resume.willschmierer.com/will-profile.webp", "email": "will@lovablegazelle.com", "phone": "305-725-2419", "url": "https://resume.willschmierer.com", "summary": "Forward Deployed Engineer and founder of Lovable Gazelle: I deploy voice AI receptionists and back-office agents for trades shops, including The Greatful Plumber, and migrated two plumbing shops from Housecall Pro to Jobber. Led 100+ engineers across 7+ years at WebDevStudios, delivering enterprise platforms for clients including Microsoft and the NBA. I own discovery through production rollout and turn what works into repeatable patterns. 20 years shipping production systems. Career work totals an estimated $30M+ in project and contract value. Security built in: led incident response across 350 production environments; gitleaks in CI, secret scrubbing, Cloudflare Access gating. Last 12 months: nearly 7,000 GitHub contributions and 1,095 merged PRs across 111 repos. I want to work on AI agents and developer tools. Available now for a forward-deployed or senior IC role; remote, open to travel to customers.", "location": { "city": "Jacksonville / St. Augustine", "region": "FL", "countryCode": "US" }, "profiles": [ { "network": "LinkedIn", "username": "WillSchmierer", "url": "https://linkedin.com/in/WillSchmierer" }, { "network": "GitHub", "username": "ImBigWill", "url": "https://github.com/ImBigWill" }, { "network": "X / Twitter", "username": "builtWTF", "url": "https://x.com/builtWTF" } ] }, "principles": [ { "title": "Leadership, not hierarchy", "text": "Firm, collaborative, transparent. I lead with people, not above them. Anti-top-down, anti-bureaucratic." }, { "title": "Build first, talk second", "text": "Make something people can use. Learn from what happens when they do. Keep improving it." }, { "title": "Strong opinions, loosely held", "text": "Curious and evolving. Confident enough to change my mind the second someone has a better idea." }, { "title": "Translator, not a gatekeeper", "text": "Fluent in both dev and client. Spent twenty years in the middle, turning requirements into code and code into answers. That's the job." }, { "title": "Underpromise. Be real.", "text": "The opposite of how most shops run. Tell clients the hard thing before the bill goes sideways. Set expectations you can beat, then beat them." }, { "title": "Answer the phone", "text": "Real check-ins, clear updates, no dodging. If something breaks, you should know who is handling it and what happens next." } ], "work": [ { "name": "Lovable Gazelle", "location": "Jacksonville, FL (Remote)", "position": "Founder & Forward Deployed Engineer", "startDate": "2021", "summary": "Lovable Gazelle is my studio; Plumber Marketing Firm and The Greatful Plumber were embedded engagements. I build AI agent workflows, automation, internal tooling, and the web apps they run in.", "highlights": [ "Deploy voice AI receptionists and back-office agent teams (Hermes, OpenClaw, Grok Bot) for trades shops, wired into Housecall Pro, Jobber, Go High Level, QuickBooks, and Stripe: after-hours calls, missed-call text-back, open-invoice follow-up, payment links.", "Each agent gets one role, a defined job, and its own persona (a “soul”), so it works like human staff. A reviewer agent gates every PR before merge.", "Embed with owners, customer service reps (CSRs), and dispatchers at plumbing, HVAC, and electrical shops to map call, dispatch, and finance workflows, then deploy agents that run the shop’s software.", "Now moving The Greatful Plumber from Housecall Pro to PLMBR, rolling out customer service and dispatch in stages.", "Migrated two other plumbing shops’ live operations from Housecall Pro to Jobber.", "Built the client portal (Next.js, Postgres, Clerk, Stripe, Sentry; 95 merged PRs, 436 passing tests) and the Agent-Ready Site Grader (grader.lovablegazelle.com; 78 merged PRs).", "Built MCP servers (a stdio MCP bridge on the official SDK; a Go High Level MCP integration with scoped tokens), Cursor plugins, and Claude Code skills." ] }, { "name": "Plumber Marketing Firm", "location": "Charlotte, NC (Remote)", "position": "Web Platform & Digital Operations Lead", "startDate": "2025-08", "endDate": "2026-09", "summary": "Led web delivery and digital operations for a 30-person trades marketing agency with 41 paying clients, overseeing 60+ ongoing client projects at any given time.", "highlights": [ "Cut site delivery from 2-3 months to under a week, onboarding to launch-ready, by deploying OpenClaw cloud agents that ran small, testable build tasks behind human review gates, now a repeatable delivery pattern I run at Lovable Gazelle.", "Held web on pace as onboarding grew from a few clients a month to several a week, covering the work of two developers, a project manager, and two marketing-ops specialists.", "Led the security response across 350 production environments, removing 254 compromised accounts from 138 of them. Traced the root cause to lapsed plugin updates and put a centralized update process in place. Resolved compromises their hosting and security providers had been unable to fix, and helped retain 95% of agency hosting clients." ] }, { "name": "WebDevStudios", "location": "Jacksonville, FL (Remote)", "position": "Engineering Manager", "startDate": "2014-06", "endDate": "2021-05", "summary": "Built sites side by side with client teams and taught them to run them. On site at NBA headquarters, trained their team and ran design and strategy sessions; worked remotely with Microsoft’s teams; worked with Campbell’s marketing and other teams across its brands.", "highlights": [ "Led 100+ engineers across time zones over seven years. Built a mentorship framework that supported 96% retention and 15 promotions to senior and lead roles.", "Managed 15 concurrent enterprise platforms with project values of $500K-$8M each, delivered on time and on budget.", "Built the client-management playbook that cut escalations 95% and secured 20+ renewals worth $10M+ annually.", "Built a front-end editor for Microsoft News (2014-2015) before page builders, multilingual multisites in 16 languages, International Living membership sites, and Love Is Respect interactive quizzes." ] }, { "name": "The Greatful Plumber", "location": "Jacksonville, FL", "position": "Service and Commercial Plumber (Apprentice)", "startDate": "2025-01", "summary": "Residential and commercial fieldwork as a Northeast Florida Builders Association (NEFBA) apprentice.", "highlights": [ "Run the Grok Bot agent team in production for the shop, iterated weekly.", "Work on fixtures, water heaters, drains, and sewer conversions; support project coordination, permits, and inspections.", "Build service menus, pricing, marketing, review workflows, and AI voice-agent automation." ] } ], "education": [ { "institution": "Southern New Hampshire University", "studyType": "Master of Business Administration", "endDate": "2027-05" }, { "institution": "University of Miami", "studyType": "Bachelor of Architecture", "startDate": "2001", "endDate": "2005" } ], "certificates": [ { "name": "Generative AI for Business Leaders" }, { "name": "ICAgile: Agility in the Enterprise" }, { "name": "ICAgile: Agile Coaching" }, { "name": "Certified Scrum Master (CSM)" }, { "name": "Certified Scrum Product Owner (CSPO)" } ], "skills": [ { "name": "AI Agents & Developer Tools", "keywords": [ "Cursor & Codex", "Claude Code", "OpenAI & Anthropic APIs", "Jev (TypeSafe)", "MCP Servers", "Agent Harnesses", "Agent Orchestration & Model Routing (OpenClaw, Hermes, Grok Bot)", "Local & Open Models (Ollama)", "Fine-tuning (Hugging Face, local models for plumbing)", "CLI Tools", "Prompt", "Context & Memory Engineering", "Embeddings & Retrieval", "Structured Outputs", "Evaluations", "Human Review" ] }, { "name": "Web Platform Engineering", "keywords": [ "Python", "TypeScript", "React", "Next.js", "JavaScript", "Node.js", "PHP", "Astro", "MySQL", "Postgres (pgvector)", "Supabase (incl. Storage)", "GraphQL", "REST APIs", "Data Ingestion", "WordPress (Gutenberg, ACF)", "Playwright" ] }, { "name": "Cloud, Deployment & Security", "keywords": [ "GitHub (PRs, Actions)", "Cloudflare (Workers, DNS)", "Vercel", "Railway", "SpaceFast", "Docker", "CI/CD", "Dependabot", "gitleaks", "Clerk", "Sentry", "PostHog", "Rate Limiting", "Audit Logging", "Access Scoping", "Incident Response" ] }, { "name": "Delivery & Tooling", "keywords": [ "Distributed Teams", "Technical Governance", "Release Planning", "Scrum (CSM, CSPO)", "Linear", "Basecamp", "Todoist", "Azure DevOps", "Go High Level", "Housecall Pro", "Jobber", "Stripe", "QuickBooks", "ROI framing for SMB deployments" ] } ], "languages": [ { "language": "English", "fluency": "native" }, { "language": "French", "fluency": "conversational" }, { "language": "American Sign Language" }, { "language": "Spanish", "fluency": "basic, family" } ], "volunteer": [ { "organization": "Founder, Survivor Science (community, founded 2022)", "summary": "Ran a 50+ member stroke and chronic illness survivor group." }, { "organization": "Co-host, Ship for Brains", "summary": "Podcast with Ryan Logan (shipforbrains.dev)." }, { "organization": "WordPress Ecosystem", "summary": "Active in the WordPress community since 2008. Regular WordCamp attendee and contributor." }, { "organization": "Leadership Coaching & Development", "summary": "Separate from the WebDevStudios team: coached 35+ technical professionals into project leaders and managers through structured programs in agile, stakeholder management, and distributed team leadership. That group: 100% retention, 5 senior role promotions." } ], "projects": [ { "name": "FITFO", "description": "Client handoffs often start with missing information. I built a CLI that gathers public domain, DNS, hosting, and website clues into a planning brief before the first conversation.", "url": "https://github.com/ImBigWill/fitfo", "keywords": [ "Open-source tool" ] }, { "name": "Groundwork", "description": "A way to understand who controls a business’s domain, DNS, email, and hosting before a rebuild or handoff. A recurring operational problem turned into a tool.", "url": "https://groundwork.lovablegazelle.com/", "keywords": [ "Product thinking · Diagnostics" ] }, { "name": "FieldContent", "description": "Turning job-site photos into marketing, with people in the approval loop. The product idea comes from understanding the field work and the business around it.", "url": "https://fieldcontent.com/", "keywords": [ "Product · Field workflows" ] }, { "name": "Lovable Gazelle", "description": "AI transformations for the trades. Foundation first, not tools slapped on chaos. The work includes the build, the operating details, and a handoff the owner can use.", "url": "https://lovablegazelle.com/portfolio/", "keywords": [ "Client delivery" ] }, { "name": "BuiltWTF", "description": "Field notes on building with AI, leading teams, and keeping production work honest. What I’m trying, what’s working, and what still needs fixing.", "url": "https://builtwtf.com", "keywords": [ "Writing from the work" ] }, { "name": "Survivor Science", "description": "The recovery community and podcast I founded after my stroke. A place for survivors to share experience, ask difficult questions, and keep building a life after injury.", "url": "https://survivorscience.com", "keywords": [ "Community & publishing" ] }, { "name": "WillSchmierer.com", "description": "Architecture, engineering, the trades, and the rebuild. My personal home base connects the work here to the rest of the story.", "url": "https://willschmierer.com", "keywords": [ "The wider picture" ] } ], "meta": { "canonical": "https://resume.willschmierer.com/resume.json", "version": "v1.0.0", "availability": "Available now for a full-time forward-deployed or senior IC role; based in Jacksonville / St. Augustine, FL; remote, open to travel to customers.", "workStyle": "Jacksonville / St. Augustine, FL · Remote, open to travel", "roleTargets": [ "Forward Deployed Engineer", "Senior Software Engineer (IC)", "AI Engineer / Applied AI Engineer", "Developer Tools Engineer", "Full-Stack Engineer" ], "careerValue": "Career work spanning an estimated $30M+ in project and contract value.", "clientWork": "Career client work includes Microsoft, NBA, NFL, Campbell’s, Waste Management, Viacom, Care.com, International Living, Love Is Respect, News Corp, Nickelodeon, Paramount, MTV, and Comedy Central. Client scale: NBA, 400M+ social followers; Care.com, 50M+ monthly transactions; Visit Philadelphia, 46M+ annual visitors to the city." } }